ace291 Privacy Policy

When you register an account with ace291, we collect the personal information you provide directly, including your full name, date of birth, mobile number, email address, and preferred payment details. We also collect information generated through your use of the platform, such as login timestamps, device type, IP address, browser type, and in-session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for members across the Philippines. When you make a deposit or request a withdrawal, we may collect additional financial information necessary to process your transaction and comply with applicable verification requirements. We do not collect sensitive personal information such as government-issued ID numbers unless specifically required for identity verification under Philippine regulations, and any such data is handled with the highest level of care.

We may also collect information when you contact our support team, respond to a survey, or interact with any communication we send you. All information collected is limited to what is reasonably necessary for the purposes described in this Privacy Policy, and we do not collect data beyond what is needed to operate the platform safely and effectively for our members in the Philippines.

The personal information we collect is used primarily to create and manage your ace291 account, process deposits and withdrawals in Philippine Pesos, verify your identity, and provide you with access to the platform's games and features. We also use your information to communicate with you about your account, including transaction confirmations, security alerts, and updates to our policies or platform features. Where you have opted in, we may send you promotional messages about new games, offers, or platform improvements — you can opt out of these at any time by contacting our support team. Your data is also used to monitor platform activity for fraud prevention, responsible gaming compliance, and to meet our obligations under applicable Philippine laws and regulations.

We use aggregated, anonymised data to analyse platform performance and improve the user experience. This aggregated data cannot be used to identify any individual member and is used solely for internal reporting and product development purposes. We will never use your personal information to make automated decisions that have a significant legal or similarly significant effect on you without first providing you with an opportunity to review and contest that decision.

ace291 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — for example, payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their services on our behalf. All such third-party partners are contractually required to handle your data securely and in accordance with applicable data protection standards. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of ace291, our members, or the public.

In the event that ace291 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction. In such cases, we will take reasonable steps to ensure that your data continues to be protected in a manner consistent with this Privacy Policy, and we will notify affected members of any material changes to how their data is handled as a result of such a transaction.

ace291 uses cookies and similar tracking technologies to enhance your experience on the platform, remember your preferences, keep your session secure, and understand how members navigate and use our services. Cookies are small text files stored on your device by your browser, and they do not contain executable code or viruses. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period to remember your preferences on future visits. We may also use analytics tools that collect anonymised data about page views, session duration, and feature usage to help us improve the platform for all members in the Philippines.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the platform — for example, you may be required to log in again on each visit, or some features may not work as expected. By continuing to use the ace291 platform after being informed of our cookie practices, you consent to the use of cookies as described in this section. We do not use cookies to track your activity on third-party websites or to serve targeted advertising outside of the ace291 platform.

As a registered member of ace291 based in the Philippines, you have the right to access the personal information we hold about you, request corrections to any inaccurate or incomplete data, and ask us to delete your data where it is no longer necessary for the purposes for which it was collected. You may also request that we restrict the processing of your data in certain circumstances, or object to processing that is based on our legitimate interests. To exercise any of these rights, please contact our support team using the details provided on this page — we will respond to your request within a reasonable timeframe and in accordance with applicable Philippine data protection requirements.

If you wish to close your account, you may request account closure through our support team. Please note that we may be required to retain certain records for a period after account closure to comply with legal, regulatory, or financial reporting obligations. Any retained data will be held securely and will not be used for any purpose other than meeting those obligations. We will always aim to handle your data rights requests promptly, fairly, and with full transparency.

We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, secure server infrastructure, access controls, and regular security reviews. While we take every reasonable precaution to safeguard your data, no system can guarantee absolute security against all possible threats, and you are encouraged to use a strong, unique password for your ace291 account and to keep your login credentials confidential at all times. If you suspect that your account has been compromised, please contact our support team immediately so we can take appropriate action.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to meet our legal, regulatory, and business obligations. The specific retention period for different categories of data may vary depending on the nature of the information and the purpose for which it was collected. Once data is no longer required, we will securely delete or anonymise it in accordance with our internal data retention procedures. For any questions about how long specific types of data are retained, please reach out to our support team.

ace291 may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine laws and regulations. When we make material changes, we will make reasonable efforts to notify registered members in advance — for example, by displaying a notice on the platform or sending a notification to your registered email address. The date at the top of this page will always reflect when the policy was last revised. We encourage you to review this page periodically to stay informed about how we protect your personal information. Your continued use of the platform after any update takes effect constitutes your acceptance of the revised Privacy Policy.

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please visit our FAQ page for detailed guidance, or contact our support team directly. We are committed to addressing your privacy concerns promptly and transparently, and we welcome feedback from our members across the Philippines on how we can continue to improve our data protection practices.